[pct-l] ULA Whereabouts

[raeba at lycos.com (M A)]

Wow - all that and kind customer service on top of it all. By the way, you're not alone with the phone calls, work load, emails and so forth. It's called life. Most of us have to juggle a lot of things.  If I could get my day down to that, I'd feel relieved. And I have 27 employees.

All in all, you've got a great product going there, but as it is with everything, someone else is just around the corner ready to make the next best thing. What a cycle!

Good luck young man.


> ----- Original Message -----
> From: "Brian Frankle" <bdf37@yahoo.com>
> To: pct-l@mailman.backcountry.net
> Subject: [pct-l] ULA Whereabouts
> Date: Fri, 17 Feb 2006 20:59:37 -0800 (PST)
> 
> 
> I thought I'd chime in about my whereabouts since it
> seems to be a topic of discussion...
> 
> I am in the shop 7 days a week most of the year. I
> take three breaks...one weekend for the KOP, another
> possibly for Traildays, and then a long break for
> month or two to go hiking to try to avoid insanity.
> Basically I have resigned my existence to being a pack
> martyr.
> 
> When you call and the fax beeps, it is because my
> regular phone line rolls over to the fax line in hopes
> that I will have a moment to politely ask Customer X
> to hold, so I can then politely ask Customer Y to
> hold. On a side note, if anyone on PCT-L has good gear
> knowledge, the ability to have two conversations at
> once on the telephone, and can answer 100 e-mails a
> day, please submit your resume ASAP. The pay is lousy,
> the hours long, but at least you get to share in
> people's enthusiasm for hiking. Lastly, I do not take
> any $$$ until the product is boxed and ready to ship.
> 
> As for my Fridays and three day weekends, I am here. I
> am sewing. I am wading through e-mails. My apologies
> if it takes me a little bit longer than you'd like to
> confirm your order, reply to an e-mail, or to return
> your call. I am doing what I can.
> 
> In defense of the "small guy" if you enjoy the custom
> nature of our products, the intimate and first hand
> knowledge of the equipment and its use, surely you
> could cut us a little slack in regard to the "pain"
> involved with general business delays.
> 
> I do not intentionally run my business to be vague in
> regard to delivery. I have a best case scenario and
> that is what I shoot for daily. Despite not having
> much of one, Life has a funny way of getting in the
> way sometimes. I do what I can.
> 
> I would recommend looking at the "pain" as good
> preparation in dealing with the inconveniences of
> Mother Nature. She does not always deliver sunny skies
> on summit day, nor water when you are thirsty. Better
> get used to it.
> 
> Lastly, in an attempt to provide clarity in regard to
> my shop space, it was a 3 car garage...now it is an
> insulated, heated, fully powered steel structure.
> Unfortunately that description would not fit on my
> label.
> 
> Hike your own hike, do your own thing, and buy gear
> wherever the hell you want,
> 
> Brian
> 
> 
> 
> 
> 
> 
> 
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