[pct-l] knowledgeable stores

[saskia.home@xxxxxxxxxx (Saskia Daru)]

Hi Dave,

Actually we received great service from the REI in Seattle. We returned a
PUR water filter we had bought in 1997 in 2001 and got a new MSR without
having to pay extra. In fact, we tried to fix it, with the help of spare
parts we got from the store 'water filter expert' first. When that did not
help, we received a voucher. We did not bring a receipt, but that was no
problem. Amazing! So thumbs up to the Seattle REI and their 'water filter
expert'. They also have a good repairs department where they have lots of
spare parts of all kinds of gear.

Saskia

> From: CMountainDave@aol.com
> Date: Mon, 17 Feb 2003 12:41:22 EST
> To: pct-l@backcountry.net
> Subject: Re: [pct-l] knowledgeable stores
>
>
> In a message dated 2/17/03 1:08:07 AM, saskia.home@wanadoo.nl writes:
>
> << In other stores you will find people who have no idea and who don't
> mind showing it. I asked once about a sports bra and the woman
> proceeded to read the label out loud to me.
>
> Saskia >>
>
> minimum wage with no commission breeds apathy. I've always found REI
> salespeople to be quite knowledgeable about the stuff they sell. I wouldn't
> buy anything at my local sporting good stores because it is obvious the clerk
> is just there to press the buttons on the cash registerand hopefully make the
> right change. The owner of one store lives out of town most of the time and
> I'm sure just views his business as a cash cow, having obtained the rationed
> right to sell many brands.   The employee turnover is phenomenal. Maybe the
> pay is higher at REI? I keep hoping one will open near where I live.
> I was going to give their customer service a real test. I bought an REI
> pack for my thru hike (not recommended, sorry REI). I was going to take it
> back immediately after my thru hike with my receipt, and indignantly, but
> truthfully, state, "I bought this pack just 6 months ago and only used it for
> one outing. And just look at it! It's shot! What kind of quality is that?"
> "Now now, sir, don't be upset. We'll replace it at no cost AND that item
> happens to be on sale so we'll give you money back with your new pack."
> "Well, okay"
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