[pct-l] Filter Letter

["David B. Stockton" <davstock@tiac.net>]

Personally, I doubt whether a compliment in Jim and Ginny's letter would 
have made any difference.  This is a company, not a person.  If PUR is 
smart, they're monitoring these lists.  The impact on their customer 
service department will come when their management realizes that the 
equipment a successful thru-hiker uses and praises will be bought by many 
others (including many other eventually successful thru-hikers), and when 
they stick that impact into their spreadsheets.  Not before.

In '94 I saw a lot of hikers on the PCT trying to get through to companies 
about their lightweight hiking boots falling apart because of the heat. 
 Mostly an exercise in frustration, from what I could tell.

BTW, record companies get into chat rooms and pose as teenagers to sell 
their records.  Usually the girls can tell -- or at least they say they 
can.  How many here have wondered about an occasional PCT post here or 
there?

A good letter and well-placed.

-- Dave

David B. Stockton
davstock@tiac.net


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