[pct-l] Pur

[Owen <jim_ginny_o@attglobal.net>]

They (Pur) got back to me.  So in the interest of fairness I'll publish
their response.  I don't think it requires any comment on my part -
except that the 2 filter bodies and the other 3 cartidges are in
landfills in Montana, Colorado and New Mexico so it would be somewhat
difficult to return them.  There are people who are happy with Pur - and
those who aren't. But then - not many thruhikers are ever happy with
their water filter.  

Walk softly,
Jim

____________________________________________________________________________
Mr. Owen,

Thank you for contacting PUR.  Please accept my apology for the
inattention
paid to your clogging hiker filter cartridges.  I am unaware of any
change
in our intent to honor our 1 year anti-clog guarantee.  However, after
searching our system, I am unable find a record of contact with our
company
with regard to sending the filter cartridges in for replacement.  In
general, it is a good practice to contact a company when you are
experiencing a problem with a product.  In that way, we are informed and
have a record that we are expecting to receive damaged or defective
merchandize. 

In the interest of good will, I will replace the two hiker cartridges
you
claim to have sent us.  Also, I would be happy to replace the other 3
cartridges you mentioned upon receipt of them at our company.  If you
intend to return the other 3 cartridges, please call our consumer
services help
line at 1-800-787-5463, to obtain a return authorization prior to
sending
the cartridges.  The representative will give you instructions on how to
send the cartridges to us.

I am sorry that you did not receive a satisfactory resolution to your
situation previously.  Be assured that we do indeed stand behind our
anti-clog guarantee and will do everything possible to ensure your
complete
satisfaction.  Expect delivery of your replacement hiker cartridges in
about 7 - 10 business days to the address listed below.

Best regards,

Tom Eversman
Supervisor, Consumer Services
PUR Water Purification Products
eversman.tom@purwater.com <mailto:eversman.tom@purwater.com> 
1-800-787-5463, ext. 5551


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