[pct-l] REI changes return policy to return before 1 year

[Dan Jacobs]

I misunderstood what you wrote. I apologize.

Dan Jacobs
Washougal

On Tue, Jun 4, 2013 at 12:03 PM, Brick Robbins <brick at brickrobbins.com>wrote:

> On Tue, Jun 4, 2013 at 11:46 AM, Dan Jacobs <youroldpaldan at gmail.com>
> wrote:
> > Did you read the article? An REI executive stated they will deal with
> > returns on defective products in a responsible manner, even if the defect
> > shows up after one year.
>
> Yes I read the article. Did you read what I wrote?
>
> I have no problem with REI changing the contract. I think a one year
> return policy is completely reasonable.
>
> >The policy is in place because it was being abused
> >by people
>
> I was answering the question as to why people would do that, look at
> the portion of the message that I quoted.
>
> According to our current American business practices, the customers
> were not abusing anything. The thing that you call "abuse" is what,
> for example, a Wall Street firm would call "taking full advantage of
> the contract" that REI offered. To do any less is simply "bad
> business" for people of this ilk.
>
> I don't like that attitude, whether it be displayed by a business, or
> a customer, but it is what it is.
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