[pct-l] Where can I get my Leki trekking poles repaired?

[Lisa Peru]

Leki has replaced both mid and lower sections of my poles, the lowers for the second time. Even if they bust again, I'm not asking for any more repairs. I've dragged the poor things to hell and back, twice. One repair was from their own rep at a trail festival, the other was at an outfitter who sells Leki. 

I wouldn't try to deal with them direct, I'd get an outfitter to do it. 

Peru 

Sent from my iPhone

On Mar 5, 2012, at 9:48 PM, Mike Douglass <mdouglass3 at gmail.com> wrote:

> Wow, not my experience at all.  My pole caught me, but bent at the bottom.
> I figured, oh well - at least I didn't fall.  Contacted Leki USA (as an
> after thought - heck, I had already bought new ones) and they sent me the
> lower section and now as good as new.  It was within a year of purchase,
> though they never asked for proof of purchase (just where I bought them).
> 
> On Mon, Mar 5, 2012 at 9:40 PM, CHUCK CHELIN <steeleye at wildblue.net> wrote:
> 
>> Good evening, Happy Plate,
>> 
>> Unfortunately, I can’t help but if you ever do learn how to get service
>> from Leki-USA please let me know because I can’t get service either.  I,
>> too, had heard that Leki has great product support, but I was significantly
>> disappointed.
>> 
>> I experienced a pole lower-section failure in the San Jacintos – also in
>> ’09 – after which I contacted my wife -- and support person extraordinaire
>> -- asking that she buy a new section and have shipped to me at Kennedy
>> Meadows.  Short version of the story:  After several phone calls where Wife
>> supplied all manner in inane details about the pole, Leki told her nothing
>> could be done and to buy a new pair somewhere.
>> 
>> As strange as it may seem, I found a lower section in the hiker box on the
>> porch of the Kennedy Meadows Store.  Its plastic end had had worn and the
>> tip had fallen out, but Tom let me use his shop where I drove a wooden
>> dowel in the open end and installed a hardened steel screw to resist wear.
>> 
>> Now, almost three years later, I still have that phony tip section and I’ve
>> not yet found a replacement.  It’s been said that customers remember bad
>> service, “forever plus 7 years” but in my case it may be plus 10 years.
>> 
>> Good luck,
>> 
>> Steel-Eye
>> 
>> -Hiking the Pct since before it was the PCT – 1965
>> 
>> http://www.trailjournals.com/steel-eye
>> 
>> http://www.trailjournals.com/SteelEye09/
>> 
>> 
>> On Sun, Mar 4, 2012 at 4:29 PM, Ingrid <happyplate09 at gmail.com> wrote:
>> 
>>> Dear PCTL-ers,
>>> 
>>> first of all, thanks for being such an awesome source of information
>>> for all things PCT-related!
>>> 
>>> I am planning to hike part of the PCT this year, and need to get my
>>> hiking poles repaired for that.  Does anybody have any ideas where I
>>> can take (or send) them?  I caught a bad stumble/fall with them at the
>>> end of my 2009 hike, and I think one of the internal screws (?) got
>>> bent.  In any case, the shock absorption mechanism no longer works
>>> properly for one of the poles.  I can't take them back to where I
>>> bought them because that was in Europe and I live on the East Coast
>>> now.  I already tried contacting Leki via their web site (twice by
>>> now) but no reply.  (Surprising given that they seem to have a
>>> reputation for good customer service.)  If anybody has any advice on
>>> where I could get my poles fixed, I'd greatly appreciate it!
>>> 
>>> Thanks,
>>> 
>>> Ingrid /
>>> Happy Plate (PCT-CA '09)
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