[pct-l] Where can I get my Leki trekking poles repaired?

[Bob]

Sorry about your Leki service experiences.  I have had nothing but terrific
help from them.  Two different years at the KO,  a repair technician from
Leki named Dan Ducey graciously did work (and section replacement) for me
free of charge.   Just this past month I had several email exchanges with
Renee Thrasher in Leki's customer service which culminated in replacement
sections being rushed to me.  Then when an expander appeared missing in one
of the replacement sections, two new ones appeared at my door a couple days
later.  I've had a few companies whose service seemed outstanding to me over
the years, like REI, for example, but none better than Leki.  If you still
have problems, why don't you try contacting renee at leki.com ??  Maybe I'm
just prejudiced because I still love (and use) my 1996-vintage Leki poles.

Dr Bob


-----Original Message-----
From: pct-l-bounces at backcountry.net [mailto:pct-l-bounces at backcountry.net]
On Behalf Of CHUCK CHELIN
Sent: Monday, March 05, 2012 9:41 PM
To: Ingrid
Cc: pct-l at backcountry.net
Subject: Re: [pct-l] Where can I get my Leki trekking poles repaired?

Good evening, Happy Plate,

Unfortunately, I can't help but if you ever do learn how to get service from
Leki-USA please let me know because I can't get service either.  I, too, had
heard that Leki has great product support, but I was significantly
disappointed.

I experienced a pole lower-section failure in the San Jacintos - also in
'09 - after which I contacted my wife -- and support person extraordinaire
-- asking that she buy a new section and have shipped to me at Kennedy
Meadows.  Short version of the story:  After several phone calls where Wife
supplied all manner in inane details about the pole, Leki told her nothing
could be done and to buy a new pair somewhere.

As strange as it may seem, I found a lower section in the hiker box on the
porch of the Kennedy Meadows Store.  Its plastic end had had worn and the
tip had fallen out, but Tom let me use his shop where I drove a wooden dowel
in the open end and installed a hardened steel screw to resist wear.

Now, almost three years later, I still have that phony tip section and I've
not yet found a replacement.  It's been said that customers remember bad
service, "forever plus 7 years" but in my case it may be plus 10 years.

Good luck,

Steel-Eye

-Hiking the Pct since before it was the PCT - 1965

http://www.trailjournals.com/steel-eye

http://www.trailjournals.com/SteelEye09/


On Sun, Mar 4, 2012 at 4:29 PM, Ingrid <happyplate09 at gmail.com> wrote:

> Dear PCTL-ers,
>
> first of all, thanks for being such an awesome source of information 
> for all things PCT-related!
>
> I am planning to hike part of the PCT this year, and need to get my 
> hiking poles repaired for that.  Does anybody have any ideas where I 
> can take (or send) them?  I caught a bad stumble/fall with them at the 
> end of my 2009 hike, and I think one of the internal screws (?) got 
> bent.  In any case, the shock absorption mechanism no longer works 
> properly for one of the poles.  I can't take them back to where I 
> bought them because that was in Europe and I live on the East Coast 
> now.  I already tried contacting Leki via their web site (twice by
> now) but no reply.  (Surprising given that they seem to have a 
> reputation for good customer service.)  If anybody has any advice on 
> where I could get my poles fixed, I'd greatly appreciate it!
>
> Thanks,
>
> Ingrid /
> Happy Plate (PCT-CA '09)
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