[pct-l] Where can I get my Leki trekking poles repaired?

[Bill Burge]

December 2009 - this was more the experience I had when I called.

Called, didn't have to provide proof of purchase, sent me a new segment and I offered the old segment back but they turned me down.

I don't think it was within the first 12 months...

Not sure why the different results.

They weren't at the KO last year, but Leki had a spot at the previous KO.  Maybe they will be there this year.

Bill Burge
bill at burge.com



On Mar 5, 2012, at 6:48 PM, Mike Douglass wrote:

> Wow, not my experience at all.  My pole caught me, but bent at the bottom.
> I figured, oh well - at least I didn't fall.  Contacted Leki USA (as an
> after thought - heck, I had already bought new ones) and they sent me the
> lower section and now as good as new.  It was within a year of purchase,
> though they never asked for proof of purchase (just where I bought them).
> 
> On Mon, Mar 5, 2012 at 9:40 PM, CHUCK CHELIN <steeleye at wildblue.net> wrote:
> 
>> Good evening, Happy Plate,
>> 
>> Unfortunately, I can’t help but if you ever do learn how to get service
>> from Leki-USA please let me know because I can’t get service either.  I,
>> too, had heard that Leki has great product support, but I was significantly
>> disappointed.
>> 
>> I experienced a pole lower-section failure in the San Jacintos – also in
>> ’09 – after which I contacted my wife -- and support person extraordinaire
>> -- asking that she buy a new section and have shipped to me at Kennedy
>> Meadows.  Short version of the story:  After several phone calls where Wife
>> supplied all manner in inane details about the pole, Leki told her nothing
>> could be done and to buy a new pair somewhere.
>> 
>> As strange as it may seem, I found a lower section in the hiker box on the
>> porch of the Kennedy Meadows Store.  Its plastic end had had worn and the
>> tip had fallen out, but Tom let me use his shop where I drove a wooden
>> dowel in the open end and installed a hardened steel screw to resist wear.
>> 
>> Now, almost three years later, I still have that phony tip section and I’ve
>> not yet found a replacement.  It’s been said that customers remember bad
>> service, “forever plus 7 years” but in my case it may be plus 10 years.
>> 
>> Good luck,
>> 
>> Steel-Eye
>> 
>> -Hiking the Pct since before it was the PCT – 1965
>> 
>> http://www.trailjournals.com/steel-eye
>> 
>> http://www.trailjournals.com/SteelEye09/
>> 
>> 
>> On Sun, Mar 4, 2012 at 4:29 PM, Ingrid <happyplate09 at gmail.com> wrote:
>> 
>>> Dear PCTL-ers,
>>> 
>>> first of all, thanks for being such an awesome source of information
>>> for all things PCT-related!
>>> 
>>> I am planning to hike part of the PCT this year, and need to get my
>>> hiking poles repaired for that.  Does anybody have any ideas where I
>>> can take (or send) them?  I caught a bad stumble/fall with them at the
>>> end of my 2009 hike, and I think one of the internal screws (?) got
>>> bent.  In any case, the shock absorption mechanism no longer works
>>> properly for one of the poles.  I can't take them back to where I
>>> bought them because that was in Europe and I live on the East Coast
>>> now.  I already tried contacting Leki via their web site (twice by
>>> now) but no reply.  (Surprising given that they seem to have a
>>> reputation for good customer service.)  If anybody has any advice on
>>> where I could get my poles fixed, I'd greatly appreciate it!
>>> 
>>> Thanks,
>>> 
>>> Ingrid /
>>> Happy Plate (PCT-CA '09)
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