[pct-l] Where can I get my Leki trekking poles repaired?

[Mike Douglass]

Wow, not my experience at all.  My pole caught me, but bent at the bottom.
 I figured, oh well - at least I didn't fall.  Contacted Leki USA (as an
after thought - heck, I had already bought new ones) and they sent me the
lower section and now as good as new.  It was within a year of purchase,
though they never asked for proof of purchase (just where I bought them).

On Mon, Mar 5, 2012 at 9:40 PM, CHUCK CHELIN <steeleye at wildblue.net> wrote:

> Good evening, Happy Plate,
>
> Unfortunately, I can’t help but if you ever do learn how to get service
> from Leki-USA please let me know because I can’t get service either.  I,
> too, had heard that Leki has great product support, but I was significantly
> disappointed.
>
> I experienced a pole lower-section failure in the San Jacintos – also in
> ’09 – after which I contacted my wife -- and support person extraordinaire
> -- asking that she buy a new section and have shipped to me at Kennedy
> Meadows.  Short version of the story:  After several phone calls where Wife
> supplied all manner in inane details about the pole, Leki told her nothing
> could be done and to buy a new pair somewhere.
>
> As strange as it may seem, I found a lower section in the hiker box on the
> porch of the Kennedy Meadows Store.  Its plastic end had had worn and the
> tip had fallen out, but Tom let me use his shop where I drove a wooden
> dowel in the open end and installed a hardened steel screw to resist wear.
>
> Now, almost three years later, I still have that phony tip section and I’ve
> not yet found a replacement.  It’s been said that customers remember bad
> service, “forever plus 7 years” but in my case it may be plus 10 years.
>
> Good luck,
>
> Steel-Eye
>
> -Hiking the Pct since before it was the PCT – 1965
>
> http://www.trailjournals.com/steel-eye
>
> http://www.trailjournals.com/SteelEye09/
>
>
> On Sun, Mar 4, 2012 at 4:29 PM, Ingrid <happyplate09 at gmail.com> wrote:
>
> > Dear PCTL-ers,
> >
> > first of all, thanks for being such an awesome source of information
> > for all things PCT-related!
> >
> > I am planning to hike part of the PCT this year, and need to get my
> > hiking poles repaired for that.  Does anybody have any ideas where I
> > can take (or send) them?  I caught a bad stumble/fall with them at the
> > end of my 2009 hike, and I think one of the internal screws (?) got
> > bent.  In any case, the shock absorption mechanism no longer works
> > properly for one of the poles.  I can't take them back to where I
> > bought them because that was in Europe and I live on the East Coast
> > now.  I already tried contacting Leki via their web site (twice by
> > now) but no reply.  (Surprising given that they seem to have a
> > reputation for good customer service.)  If anybody has any advice on
> > where I could get my poles fixed, I'd greatly appreciate it!
> >
> > Thanks,
> >
> > Ingrid /
> > Happy Plate (PCT-CA '09)
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