[pct-l] bad customer service experience with Froggtoggs

[Marge Prothman]

Hello All,

I agree whole heartedly with Chuck, for 26 years I worked as a Supervisor in
a Ski Resort and believe me 
our mantra was ' the customer is always right and you do this with a smile'
whether you agree or not
We all wanted that customer to have a positive experience so they would come
back again.

Even tho I am not hiking anymore I still love my Frogg Toggs which I wear in
the rain while while tooling
my hoverround down the bike path.

Cheers
Marge (the old gal).

-----Original Message-----
From: pct-l-bounces at backcountry.net [mailto:pct-l-bounces at backcountry.net]
On Behalf Of CHUCK CHELIN
Sent: Monday, August 15, 2011 6:42 AM
To: nina white
Cc: pct-l at backcountry.net
Subject: Re: [pct-l] bad customer service experience with Froggtoggs

Good morning, All,

As someone who enjoyed a long and successful career managing the improvement
of customer support at a large corporation, already well-reputed for
excellent service, I believe the reply Nina received was inappropriate --
even grim.