[pct-l] bad customer service experience with Froggtoggs

[Sir Mix-a-lot]

Welcome to the world of email.  I've seen this countless times.  Too many
people refuse to read the older emails even though it would ultimately save
them time.

On Thu, Aug 11, 2011 at 6:06 PM, nina white <nina.white at gmail.com> wrote:

>  By writing to Froggtoggs to inquire about the weight of various items they
> sell, I've had one of the worst email-based customer service experiences of
> my life. I include my exchange with them below, reformatted, but
> _verbatim_-- including capitalization and lack of salutation or signature.
> They have made me feel like I was wasting their time by trying to buy their
> products.
>
> I still want to know the weight of the jacket part of the ultralite rain
> suit, but I'm pretty sure I'll just buy the jacket from O2, given this
> complete lack of common courtesy from Froggtoggs.
>
> Nina
>
> **************
>
> (Me)
>
> I was wondering how much the DriDucks® Ultra-Lite2™ Rain Suit in a size
> medium or large weighs.
>
> thanks,
> Nina White
>
> *********
>
> (Froggtoggs)
>
> 10.4oz
>
>
> *********
>
>
> (Me)
>
>
> Julie,
>
> thanks for your reply. Another question: do you have the weight breakdown
> for the pants vs. the jacket? Also, how much does the ultralite poncho
> weight?
>
> thanks again,
> Nina
>
>
> ************
>
>
> (Froggtoggs)
>
>
> That poncho weighs 9oz. I do not have a breakdown for pants via jacket.
>
> *************
>
> (Me)
>
>
> Julie,
>
> your products are very popular with ultra lite hikers (which is how I found
> out about your website). It would be nice for that segment of your customer
> base if the weights were listed on your website.
>
> I was wondering about the jacket weight because I'm deciding between buying
> your jacket or a jacket made by o2, and the weight is very important to me.
> I won't pack the pants, so their weight is irrelevant (for my purposes).
>
> Thanks for your replies,
> Nina
>
>
> *************
>
>
> (Froggtoggs)
>
>
> WHICH JACKET DO YOU NEED THE WEIGHT ON?
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