[pct-l] bad customer service experience with Froggtoggs

[chiefcowboy at verizon.net]

Doesn't sound that bad to me.  Perhaps if you had asked the right question 
from the start they might have been more accommodating?

-----Original Message----- 
From: nina white
Sent: Thursday, August 11, 2011 6:06 PM
To: pct-l at backcountry.net
Subject: [pct-l] bad customer service experience with Froggtoggs

By writing to Froggtoggs to inquire about the weight of various items they
sell, I've had one of the worst email-based customer service experiences of
my life. I include my exchange with them below, reformatted, but
_verbatim_-- including capitalization and lack of salutation or signature.
They have made me feel like I was wasting their time by trying to buy their
products.

I still want to know the weight of the jacket part of the ultralite rain
suit, but I'm pretty sure I'll just buy the jacket from O2, given this
complete lack of common courtesy from Froggtoggs.

Nina

**************

(Me)

I was wondering how much the DriDucks® Ultra-Lite2™ Rain Suit in a size
medium or large weighs.

thanks,
Nina White

*********

(Froggtoggs)

10.4oz


*********


(Me)


Julie,

thanks for your reply. Another question: do you have the weight breakdown
for the pants vs. the jacket? Also, how much does the ultralite poncho
weight?

thanks again,
Nina


************


(Froggtoggs)


That poncho weighs 9oz. I do not have a breakdown for pants via jacket.

*************

(Me)


Julie,

your products are very popular with ultra lite hikers (which is how I found
out about your website). It would be nice for that segment of your customer
base if the weights were listed on your website.

I was wondering about the jacket weight because I'm deciding between buying
your jacket or a jacket made by o2, and the weight is very important to me.
I won't pack the pants, so their weight is irrelevant (for my purposes).

Thanks for your replies,
Nina


*************


(Froggtoggs)


WHICH JACKET DO YOU NEED THE WEIGHT ON?
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