[pct-l] Free SPOT rebate with 2 year contract-beware

[cj5w4wd at earthlink.net]

Sadly, REI had no better response. 
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: Carl Siechert <carlito at gmail.com>

Date: Mon, 15 Jun 2009 21:20:00 
To: Cris<cj5w4wd at earthlink.net>
Cc: <pct-l at backcountry.net>
Subject: Re: [pct-l] Free SPOT rebate with 2 year contract-beware


My only reaction to this: WTF?

Not only is it bad customer relations (and not only would it cost Spot less
than what they're sending everyone else), but isn't it illegal for a
manufacturer to tell retailers what price they can set? "It is unfortunate
that REI would have issued a discount for your purchase..." Indeed. What,
exactly, is a "full purchase price"?

On Mon, Jun 15, 2009 at 5:14 PM, Cris <cj5w4wd at earthlink.net> wrote:

> Make sure you read ALL the fine print before you count on a rebate from
> Spot.  They find ways to weasel out of it.  When I used REI's "anything"
> 20%
> off, Spot got all their money but REI covered the discount.
>
> Cris
> ...mountains don't tolerate fools...
> ________________________________________
> From: customerservice at findmespot.com [mailto:
> customerservice at findmespot.com]
>
> Sent: Monday, June 15, 2009 6:15 PM
> To: cj5w4wd at earthlink.net
> Subject: RE: Find Me Spot Contact Request for Existing SPOT Customer
> [pfCase:5148, pfTicket:5006277]
>
> Good Day Cristine,
>
> We apologize for the frustration that you have experienced in regards to
> your rebate submission,....
> ...It is unfortunate that REI would have issued a discount for your
> purchase when the terms and conditions of the rebate stated that a full
> price purchase would be necessary for approval of the rebate.
>
> Once again, we do apologize but can not honor your rebate at this time.
>
>