[pct-l] Free SPOT rebate with 2 year contract-beware

[Tortoise]

Alas,

I don't really understand Spot's reasoning for refusing you the rebate. 
But as this case illustrates, the companies offering rebats like to 
avoid paying whenever they can.

Interesting tidbit:

on Spot's page where you can buy an unit direct from Spot 
(http://www.findmespot.com/shop/index.php?main_page=product_info&cPath=1&products_id=1&zenid=l89t27kdv8vp6433m87mvh4cf6) 
the price is listed as $169.99,  Then the rebate form states the maximum 
rebate as $150.  So "free" turns out to cost $19.99 if you buy from Spot.

a couple of thoughts --
if you can, find the head honcho of Spot and write him/her direct and 
state that Spot is not fulfilling the terms of its offer.
or, file a complaint with the FTC and maybe your state's AG and maybe BBB.

Of course letting us on the list know of Spot's refusal will also hurt them.

Tortoise

"For every complex problem there is an answer that is clear, simple, and wrong."

--H. L. Mencken

<> He who finishes last, wins! <>



cj5w4wd at earthlink.net wrote:
> Sadly, REI had no better response. 
> Sent from my Verizon Wireless BlackBerry
>
> -----Original Message-----
> From: Carl Siechert <carlito at gmail.com>
>
> Date: Mon, 15 Jun 2009 21:20:00 
> To: Cris<cj5w4wd at earthlink.net>
> Cc: <pct-l at backcountry.net>
> Subject: Re: [pct-l] Free SPOT rebate with 2 year contract-beware
>
>
> My only reaction to this: WTF?
>
> Not only is it bad customer relations (and not only would it cost Spot less
> than what they're sending everyone else), but isn't it illegal for a
> manufacturer to tell retailers what price they can set? "It is unfortunate
> that REI would have issued a discount for your purchase..." Indeed. What,
> exactly, is a "full purchase price"?
>
> On Mon, Jun 15, 2009 at 5:14 PM, Cris <cj5w4wd at earthlink.net> wrote:
>
>   
>> Make sure you read ALL the fine print before you count on a rebate from
>> Spot.  They find ways to weasel out of it.  When I used REI's "anything"
>> 20%
>> off, Spot got all their money but REI covered the discount.
>>
>> Cris
>> ...mountains don't tolerate fools...
>> ________________________________________
>> From: customerservice at findmespot.com [mailto:
>> customerservice at findmespot.com]
>>
>> Sent: Monday, June 15, 2009 6:15 PM
>> To: cj5w4wd at earthlink.net
>> Subject: RE: Find Me Spot Contact Request for Existing SPOT Customer
>> [pfCase:5148, pfTicket:5006277]
>>
>> Good Day Cristine,
>>
>> We apologize for the frustration that you have experienced in regards to
>> your rebate submission,....
>> ...It is unfortunate that REI would have issued a discount for your
>> purchase when the terms and conditions of the rebate stated that a full
>> price purchase would be necessary for approval of the rebate.
>>
>> Once again, we do apologize but can not honor your rebate at this time.
>>
>>
>>     
>
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