Fw: [pct-l] Manufacturer BearVault comments

[ccleveland at gmail.com (Clinton Cleveland)]

You know, it's also possible to close the seatbelt in the door of my car and 
prevent it from locking properly. I consider it my responsibility to 
understand how my car works and to use it properly. It's a little sad that 
the Bearvault people actually *need* to explain to people how to use their 
extremely simple product correctly, by I can't see faulting them
for being willing to do so. C'mon, it's a plastic latch.
    

 2005/8/18, Randy Forsland <randy_forsland@hotmail.com>: 
> 
> I like how you shift the blame for your quality control issues onto the
> customer...bravo.
> 
> And if you are truly "partners with your customers", then how about
> refunding some of your profits to them since they have to be so careful
> about closing the lids on YOUR product?
> 
> Redwood
> > ----- Original Message -----
> > From: "bearvault" <sales@bearvault.com>
> > To: <pct-l@backcountry.net>
> > Sent: Thursday, August 18, 2005 6:38 AM
> > Subject: [pct-l] Manufacturer BearVault comments
> >
> >
> >> We want to point out an issue with our newer model BV250s and BV300s
> >> which the user needs to be aware of. We use a manual mold for the
> >> production of the lid and this can result in some lids being slightly
> >> oversized due to cycle time variations. These oversize lids can cause
> >> the lid to come down on top of the housing stop bump rather than 
> sliding
> >> inside the bump. What this means is if you continue to tighten the lid,
> >> the lid will not close correctly and in fact, the lid will bow out at
> >> the housing bump if you continue to tighten the lid with the lid on top
> >> of the housing stop bump. This results in a lid that is NOT correctly
> >> closed; in fact it leaves a gap which a bear can use to pop the lid off
> >> and a bulge in the outside of the lid at the location of the housing
> >> bump. If the lid is correctly closed it should also be able to unscrew
> >> slightly before hitting the housing stop bump; this is another way to
> >> check that you have correctly closed the lid. Please do a visual check
> >> of your BearVault to ensure you have closed it correctly. These 
> oversize
> >> lids are only 0.02" larger than nominal, so you cannot spot them
> >> visually. They work perfectly well if you close the lid correctly.
> >>
> >> Incorrectly closing the lid has resulted in at least one incident of a
> >> bear gaining access to these models. These incidents are reported to 
> the
> >> rangers, and the Sierra Interagency Black Bear Group keeps a tally of
> >> these incidents. If they feel the number of incidents is excessive they
> >> can revoke the approval of that model of canister.
> >>
> >> We point out that this can happen in an insert in every unit we sell.
> >> The insert points out that this is easily remedied; if you see the lid
> >> hit the top of the bump, simply press in with your finger on the lid 
> and
> >> it will move inside the housing stop bump. You can then continue
> >> tightening the lid until you hear that "snap" which tells you that the
> >> lid is closed correctly. The lid will also be touching the housing so
> >> there is no gap between the lid and the housing. If you have an 
> oversize
> >> lid and you ensure you close the lid correctly, you have a canister 
> that
> >> has withstood attacks by 800 pound Grizzly bears successfully. If you
> >> do not close the lid correctly you have a vulnerable canister that may
> >> fail during a bear attack.
> >>
> >> Please ensure you look at the lid and housing when you close these 
> model
> >> BearVaults so that you are sure it is correctly closed. We plan on
> >> automating the lid manufacturing process this winter so that there are
> >> no longer these size variations, but in order to do this we need your
> >> help and awareness of the issue so that you correctly close the
> >> BearVaults. We are partners with our customers, and we need you to
> >> correctly close your BearVaults if they have an oversize lid or else 
> you
> >> all may lose the option of buying a larger, lighter, easier to use bear
> >> canister.
> >>
> >> If you have a friend who uses a BearVault, please pass this on. If you
> >> would like a copy of the insert, please email us at sales@bearvault.com
> .
> >>
> >> Thank you for your patronage and for correctly using the BearVaults.
> >>
> >> Happy hiking.
> >> Jamie
> >>
> >>
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> >
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-- 
Clinton Cleveland 
1462 San Bruno Ave.
San Francisco, CA 94110