[pct-l] Stephonson Warmlite 2RS

[reynolds@iLAN.com (Reynolds, WT)]

There is no one in the world as arrogant as Jack Stephenson....nor a better
tent maker. The 2RS will hold up forever with proper care. Unfortunately,
they Do occasionally make faulty gear and refuse to acknowledge it. Is
probably true that the vast majority of claims by users are fraudlent.
However, there arrogance is legendary. Expect NO service.

-----Original Message-----
From: Lyle Bialk [mailto:lab@glis.net]
Sent: Monday, January 15, 2001 7:15 PM
To: Jim Serio; pct-l@mailman.backcountry.net
Subject: Re: [pct-l] Stephonson Warmlite 2RS



>Also... does anyone know how long their warranty lasts and what it
>covers? The warrantee section on their site just rambles on about
>returning the product prior to 30 days but doesn't have a clear
>definition of product warrantee.

Good luck!  Unless they've changed and gotten better in the last twenty 
years, I'd bet you are in for quite a runaround if you ever need any 
warranty service. A friend had a Stephenson tent years ago which 
de-laminated. When he called the company, their only response was that they 
did not produce any defective equipment, and that if he was having 
problems, it was obviously due to his miss-use of the tent (I know for a 
fact that Phil took excellent care of his outdoor equipment).

Stephensons stood by this assessment of the situation after numerous 
attempts to get them to accept some responsibility. Their response each 
time was that it was not possible that their equipment was defective.

With this type of attitude, I'm not surprised that they are vague with 
their printed warranty policy. They are required by law to refund your 
money for 30 days, otherwise they probably wouldn't even state that.

Lyle

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