[pct-l] Fw: Titanium backpacker stoves

[Edward Anderson]

----- Forwarded Message -----
From: Customer Service <customerservice at jetboil.com>
To: Edward Anderson <mendoridered at yahoo.com> 
Sent: Friday, September 21, 2012 11:38 AM
Subject: RE: [pct-l] Titanium backpacker stoves
  

Hi there,

Thank you for your note. At high altitudes it is common to see the igniter not work well, this is due to the air composition being different at the higher altitudes and therefore doesn’t transmit the spark very well.  We have redesigned the cozy on both the Sol aluminum and Sol titanium models, if you purchase one and it has an old model cozy on it we will replace it for you at no charge, you will just need to send us a note with your address. If you are only looking to boil water in the system and want a lightweight option then the Sol Titanium is a great model for that purpose, if you are looking to maybe cook noodles, beans or need to melt snow from time to time you would go with the Sol Aluminum model as it is more versatile in its options and is still lightweight.
 
Thanks, 
 
Heather Fernandes
Office Manager
Jetboil Inc.
Phone: (603) 518- 1624
Fax: (603) 518-1619
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From:Edward Anderson [mailto:mendoridered at yahoo.com] 
Sent: Thursday, September 20, 2012 2:02 PM
To: Customer Service
Cc: pct-l at backcountry.net
Subject: Fw: [pct-l] Titanium backpacker stoves
 
Hello Jetboil Customer Service,
 
It is important that you know about these complaints. Have you now made changes/improvements. I have an older Jetboil and am very happy with it. Was considering getting one of the newer Titanium models. I will pause, awaiting recent reviews.
 
Ed Andereson
 
----- Forwarded Message -----
From: Lindsey Sommer <lgsommer at gmail.com>
To: Isabella <isabella at bendnet.com> 
Cc: pct-l at backcountry.net 
Sent: Thursday, September 20, 2012 9:57 AM
Subject: Re: [pct-l] Titanium backpacker stoves

It's interesting that you mention the new Jetboil models having issues.
I've been reading reviews on the REI site, and while overall the
general consensus is great, people have a few complaints:

- The igniter is terrible at high altitude. almost always resulting in
having to use a match or lighter.
- The sleeve feels flimsy. However, it appears that they'v been replacing
these free of charge with a more robust version.

I'm wondering if they're sacrificing some quality for lightweight-ness. I'm
thinking I might test one out just to sate my curiosity though :)

Cheers,
Lindsey

On Thu, Sep 20, 2012 at 12:49 PM, Isabella <isabella at bendnet.com> wrote:

> I've carried a Jetboil for about 7 years.  The bottom line is that it
> ALWAYS ends up as the default stove for speed, cooking in the tent when
> it's pouring outside and simplicity of use.....no matches.......against
> pocket rockets, alcohol and wood burning stoves.  And I can get 10 days of
> use out of a small can of fuel making a hot breakfast, hot dinner and a big
> cup of tea every day.
>
> I just upgraded to the Titanium one a couple of years ago
>
> I have been very disappointed in my Titanium Jetboil.  It doesn't light up
> on the first press of the button like my original one does (every single
> time for years....no matter what the air temperature was).
>
> And then this year a piece of the heat disperser just fell off the stove
> when it was running one day.  I returned it to REI and got a new one. The
> new one failed to light and we even had to use a match to start it.  I took
> it back.  Just got another new one but will not take it in the field until
> it is garage tested a number of times.  Are they trying to build too many
> too fast?......or?
>
> Maybe I'll go back to carrying my original Jetboil........tried and true!!!
>
> Mademoiselle
>
>isa
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