[pct-l] Warning to SPOT users who don't want to renew

[Jim Keener ( J J )]

Jeesh indeed. Surely you read all the terms and conditions for any product or service you buy. Of course you no longer hike. There is no time. Automatic renewal without notification is legal, but a bottom-feeding way to do business.

My favorite lines from the link you provide are: "Spot LLC reserves the right to change these terms and conditions at any time.Updates will be posted to http://www.findmespot.com."


The solution is just as you have done: blame the consumer. And be certain to do it on a public forum. Chris was doing us a favor by letting us know about the charge, and you ridiculed him. 

Walk well, 
J J

On Aug 22, 2010, at 10:44 AM, Stewart Johns wrote:

> Cris J wrote: 
> If you do not intend to renew your subscription, you must contact them and 
> cancel.  They have sneaked in an automatic renewal that they will charge you and 
> it is a whopping$162.93!!! 
> 
> ---------------------------------------------------------------------------------
> 
> 
> According to spots terms and conditions from their site:
> 3.2    Renewal.  All Plans automatically renew at the end of their Term for an 
> additional one (1) year Term    unless you cancel by notifying SPOT as provided 
> in Section 3.4.  Where required by law, Spot will provide you with advance 
> notice of the renewal of your Plan.  All Service plans are pre paid plans.  
> 
> 3.4    Cancellation.  To cancel your Service Plan, you must notify SPOT in 
> writing within thirty (30) days of the end of your Service Plan’s Term, or 
> within thirty (30) days of SPOT posting a change to this Agreement which you do 
> not accept.   You must email your notice of cancellation to 
> customerservice at findmespot.com and provide your name, your address and the ESN 
> from the SPOT for which you want to cancel service (located in the battery 
> compartment, under the battery of your SPOT). You may call our customer service 
> center at SPOT at 1-866-OK1-SPOT (651-7768) to cancel or if you have questions. 
> You still must confirm in writing by sending an e-mail to 
> customerservice at findmespot.com.
> 
> http://www.findmespot.com/en/index.php?cid=1700&action=showEntry&data=391
> 
> I know, you didn't read the terms and conditions right?  And they are being 
> sneaky for not telling you 
> 
> upfront about the auto renewal right?  Jeesh!
> 
> Doc Holilday
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