[pct-l] To Ursack or not to Ursack

[David and Cindy]

We had the same issues with the Ursack company.  The customer service is not too great.  I would think twice before believing in this product.  We carried this product on the JMT in 2006 and had several bears interested in the bag.  We came home with only one Ursack and it had teeth marks in it!!!  I don't think you have to wonder much about what happened to the other one!
On the other hand we had no problem dealing with the people that represent the Bear Vault. It may be a little heavier but at least they stand behind their product and you won't go hungry on the trail.
Cindy
----- Original Message ----- 
  From: Robert W. Freed 
  To: pct-l at backcountry.net 
  Sent: Sunday, December 02, 2007 12:21 PM
  Subject: [pct-l] To Ursack or not to Ursack


  I'm just saying that, as a customer, I felt more than a little betrayed that the $150+ dollars I spent on two Ursacks with liners was of no value to me six months later. At the time I bought them they were (also) conditionally approved for that year. Ursack made no effort to regain my trust by offering free upgrades or discounts to owners of the useless models. I heard (and this is second hand) that they knew they were producing a inferior product but went ahead as they could not get the green spectra fabric. I see that on there web site they are still selling the unapproved version. They also list the places that the new one has been approved. But they don't mention that it was not approved for the middle of the JMT. The inter agency Ranger Station at Lone Pine would only issue permits to hikers with a Garcia or Bear vault food container if they were hiking through the Rae Lakes basin in 2007. Bear Vault offers free upgrades and free loaner lids that they sent to the Ranger Station for the older version.

  I guess, as with most things, buyer beware.  :(

  Robert

  >>>>>>>>>>> Sean Nordeen <sean at lifesadventures.net> Wrote >>>>>

  Ursack's website?has been?pretty good about mentioning what bags are
  currently approved and if there are any issues.? However, they can't
  control if they lose approval like they did in late 2006.? They did post on
  their website?when they were notified that they were going to lose
  approval and the steps they were talking to fight it.



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