[pct-l] Big Sky International Warning

[cmkudija@earthlink.net]

My husband and I might be some of Bob Molen's only satisfied 
customers.  It's a shame.  He's made great products, but whatever 
is going on with him and his company has made me reconsider 
recommending his tents.  We have both the one and two-person 
tents; the 1P is the single-wall; the 2P has a mesh inner wall and 
a silnylon fly.  They are easy to set up, stable, and comfortable. 
 And LIGHT.

However, the evidence from a number of would-be customers is 
simply too great - until he gets his production act together, I 
simply cannot recommend attempting to purchase gear from him.

imho, ymmv (ours did!), fwiw -

Christine "Ceanothus" Kudija

--


On Sat Dec 09 06:58:09 PST 2006, Jeffrey Olson <jolson at olc.edu> 
wrote:

> I just want to warn those of you looking at a possible purchase 
> of a Big Sky International tent.  A year ago I sent $280 through 
> paypal and American Express to the company for their 
> double-walled, one person tent.  They were offering a 20% rebate 
> if I was willing to wait until April for delivery.  I figured 
> this was a good deal and I would help a start-up company with 
> their cash flow. I got the rebate with no problem.  April came 
> and went and I began emailing Bob Molen, the company's owner.  I 
> would ask when I could expect to receive my tent, and he 
> repeatedly gave a version of, "We're in production of version 2 
> (or b or xywy) and we're really excited about it."  No mention of 
> dates or direct response to my questions. This summer I talked to 
> him on the phone and said I would be driving through Jackson at 
> the end of July and would be happy to pick up my tent 
> mano-a-mano.  He said he didn't have any, but would loan me a 
> returned tent.  I declined. I have continued to make contact once 
> a month, and recently have received no responses to querys.  
> September was the last time I heard from him. I contacted 
> American Express and because the claim is older than 45 days, 
> they asked me to write a letter and fax it to their dispute 
> center.  I think I'm going to have to file a claim in small 
> claims court to get any satisfaction.  I checked and the company 
> has not filed for bankrupcy, as of three weeks ago at least.  I 
> will also write the better business bureau and Jackson Chamber of 
> Commerce.  Any other suggestions are welcome.  I fear that my 
> money is long gone. At any rate, I thought I would offer my 
> experience to include as part of your contemplations about 
> purchasing a tent.  The sad part is that the tent looks beautiful 
> and well-made...
> 
> Jeff, just Jeff...
> 
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