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[pct-l] marmot driclime & sonoma outfitters
Jeff, Bob,
Telling a customer that an item is not in stock is not a way to earn money,
hence it is not a 'rip off'. Telling you beforehand how much shipping will
cost, albeit a little on the high side, is not a 'rip off'. Doing business
with them is your choice. Maybe they are too slow with the changes on their
website, maybe they're not a great company, I don't know. They just don't
sound anything like a 'rip off' from where I stand.
Saskia
> From: "Jeff Moorehead" <jeffmoorehead1@cox.net>
> Date: Fri, 28 Jan 2005 11:31:49 -0800
> To: <pct-l@mailman.backcountry.net>
> Subject: Re: [pct-l] marmot driclime & sonoma outfitters
>
> Bob,
> It's really easy for internet based stores to be rip-offs-- it is hard to
> police. Your action is the best one to take-- i.e. let everybody know.
> Unfortunately, there are people everywhere willing to take the same chance
> who do not have the information. I got ripped royally by one of those NY
> city based camera firms. Unfortunately, I had sent the money and didn't
> realize the rip-off until it was too late to get refunded by Pay Pal. I was
> powerless and just had to forget it. Chalk one up to learning...
> Maybe Sonoma Outfitters just had a bad day with a bad employee-- if so, they
> should be in touch if they feel your message might adversely affect their
> business. Good move...
> Jeff
>
> ----- Original Message -----
> From: <Trekker4@aol.com>
> To: <pct-l@mailman.backcountry.net>; <info@sonomaoutfitters.com>
> Sent: Friday, January 28, 2005 7:31 AM
> Subject: [pct-l] marmot driclime & sonoma outfitters
>
>
>> Here's my bad experience, as promised; this is sent to S O also for their
>> info. A while back, Yogi posted that the Driclime was on sale at Sonoma
>> Outfitters for $50; the list price is $100. This was a damn good price;
>> however, I
>> wasn't sure I wanted one, and had already spent a lot of money in
>> January -
>> hundreds of $ to lighten my pack.
>> Later I decided to go ahead and get one; going through the order
>> process
>> the shipping came out as $9, a bit high I thought, but nothing I could do
>> anything about. I decided to add a couple Platypus bottles I wanted, a 1
>> ltr &
>> a 2 ltr; the shipping jumped to $17, a big time rip off for 3 oz of
>> weight
>> the could be shipped first class mail for way under $2. Also the bottles
>> are
>> flat and could be put in the same box with no strain; and I do realize
>> the
>> computer doesn't know this.
>> I deleted the Platypus bottles, and almost canceled the whole order. I
>> changed my mind again and went ahead and ordered the Driclime. The
>> acceptance
>> email said 25 Jan @ 8:28 AM CST. After that I emailed an man specifically
>> named on their site, complained about the shipping charge rip off, and
>> told him
>> he could add the 2 bottles for the same shipping if he wanted to; he's
>> still
>> never answered my email, pretty poor for someone who personally solicits
>> input on a website. About 11 hours later an email stamped 7:34 PM stated
>> that the
>> item was out of stock, would not be backordered, and the card wouldn't be
>> charged; to be fair their site says this is what will happen if something
>> is
>> backordered.
>> However, no other website I've ever dealt with does that. They always
>> backorder and honor something they put on the site; basically everyone
>> else
>> removes out of stock items from a site immediately. Sonoma Outfitters
>> DOES NOT
>> RUN AN HONEST SITE. The size and only color available was still there the
>> next
>> day, the 26th; I tried the order again, just out of curiosity; almost 14
>> hours later the out of stock email was sent. I just checked again; the
>> item is
>> now removed, but it was still there yesterday, the 27th.
>> This smacks of a classic "bait and switch" operation to me, or a
>> poorly
>> run business at best. The lack of backordering an advertised item, listed
>> as
>> available; the lack of a response to solicited email; and the rip off
>> shipping charges --- lead me to advise DON'T SO BUSINESS WITH SONOMA
>> OUTFITTERS.
>> I'll be adding my "rating" to the sites that rate online "stores" also.
>> Maybe
>> I'm out of line, but I'd never run into any of this with any other online
>> retailer.
>>
>> Bob
>> Big Bend Desert Denizen
>> (Naturalized Citizen, Republic of Texas)
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