[pct-l] thru-hiker praises Kelty customer service

[mardav@intlaccess.com (Marion Davison)]

On the subject of gear ratings:
We were on a two week llama trek in Yosemite last week and met a
thru-hiking couple.  I asked him how he liked his Kelty Cloud pack.  It
looked brand new, and indeed it was.  He had gotten a new one for the
trip, and it had a defect that became apparent after many miles.  The
shoulder harness padding rolled sideways, causing a painful shoulder.
He contacted the company on a resupply stop, and Kelty shipped out a new
Cloud to his next resupply stop, and authorized free shipping of the
defective pack back to Kelty.  So that's one big endorsement for Kelty
customer service to thru hikers.
Marion Davison