[pct-l] REI changes return policy to return before 1 year

[chiefcowboy at verizon.net]

There is yet another facet to this situation that should be mentioned.  For 
years REI has charged slightly more than other stores for the same or 
similar items.  I mentioned it to one of their salespersons and he said they 
did that because it helped to "fund" their liberal return policy.  The 
particular item was a Sawyer filter that I had purchased for $20 less at a 
Bass Pro store.  On my thru-hike last year I was purchasing a new Thermarest 
sleeping pad and in the conversation it came out that my old one was in the 
car.  The salesman wouldn't accept that I wasn't going to return it for a 
refund.  He actually put a lot of pressure on me to retrieve it and bring it 
in for a refund.  Like many of you, I felt I had received enough use from it 
that that wouldn't have been fair so I declined to do so.  Just a couple of 
my examples.

-----Original Message----- 
From: Mark Hyams
Sent: Wednesday, June 05, 2013 9:34 AM
Cc: pct-l
Subject: Re: [pct-l] REI changes return policy to return before 1 year

I think many people are missing what Brick is saying.  He is pointing out
the hypocrisy of the American corporate/business culture compared to
individual behavior.  Corporations are lauded and investors are thrilled
when they squeeze every last cent out of contracts, pay the absolute
minimum amount of taxes (even by off-shoring money and technically not
breaking any laws), nickel and dime employees, and get communities to give
them tax "incentives", whereas individuals (such as those returning REI
merchandise) are somehow supposed to answer to a higher moral authority,
try and perceive the intent of a return policy, and consider the welfare of
the employees that sell to them.

Aren't corporations were people too?  Shouldn't they be answering to that
higher moral authority too?

Mark


On Tue, Jun 4, 2013 at 11:35 PM, Carol <museumgirl at me.com> wrote:

> On Jun 4, 2013, at 1:34 PM, Brick Robbins <brick at brickrobbins.com> wrote:
>
> > On Tue, Jun 4, 2013 at 10:05 AM, shon mcganty <smcganty at yahoo.com>
> wrote:
> >> .  I can't imagine why someone would try to return shoes with over a
> thousands hard miles and expect new ones.<
> >
> > Here is my soapbox.
> >
> > They are doing it because that is the capitalist way. You take full
> > legal advantage of your contract and the laws. To do anything else is
> > simply bad business.
> >
> > I don't agree with it, but it is our American Business culture...
>
> Well, we all have to deal with people like that all the time, but frankly,
> just seeing it put into words like that makes me feel like I need a 
> shower.
> People with that attitude (and the professors who taught them) make me 
> ill.
> I will continue to do the right thing where REI and their more than
> generous policies are concerned.
>
> Muse
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