[pct-l] Shoes

[Charlie & Nancy Zapp]

In an earlier conversation about shoes, New Balance was noted as a  
potential source of shoes.  I use NB shoes because I have a wide (4E  
width) foot and NB has wide sizes.  As noted earlier, buy shoes on the  
fit and feel of your individual foot.  What is good for one person's  
foot is not necessarily good for another person's foot even if the  
size is correct.  When hiking the AT many folks had issues with NB  
over customer service.  NB is primarily a running shoe company.  They  
have a division for outdoor shoes that is called Dunham.  I purchase  
my NB shoes from www.nbwebexpress.com (1-800-595-9138) and found their  
customer service to be great.  This is especially true when on the  
trail and you are having trouble with shoes purchased from them.  With  
a phone call they sent a new pair to the address I designated and  
included a shipping label so I could send the trouble some shoes back  
to them.  They charged my card for the new shoes and after examining  
the old shoes, and determining there was a manufacturing problem,  
credited my card with the purchase price of the shoes.  This customer  
service is similar to that of REI, L.L. Bean, Leki and many of the  
other hiking equipment sales folks.  It is not what I saw happening in  
trying to deal with the NB company or some of the NB stores along the  
way.
Piece of Work